Refund Policy

REFUND POLICY

Returns

Our refund policy lasts 15 days upon arrival of your purchase. If 15 days have gone by since arrival of your purchase, unfortunately we can’t offer a refund or exchange.

To be eligible for a return, your item must be unusedand in the same condition that you received it. It must also be in the original packaging

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

If your product arrived damage, a picture must be provided with the damaged product in order to be eligible for a refund, partial refund or exchange.

There are certain situations where only partial refunds are granted (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 15 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.  Please note that shipping costs are non-refundable. 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at nbcdfwstore@nbcuni.com

Exchanges (if applicable)

We only replace items if they are defective, damaged, or you received the incorrect size as noted on your receipt. If you need to exchange it for the same item, send us an email at support@essentialsformom.com and send your item to: 3000 S Hulen Street Fort Worth Texas US 76109.

Shipping

To return your product, please mail it to:

ATTN: NBC 5 Marketing Dept.

4805 Amon Carter Blvd, Fort Worth, TX, 76155

You will be responsible for paying for your own shipping costs for returning your item. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an items over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

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